Terms & Conditions

Last updated: July 2026

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About These Terms

These terms apply to quotes, bookings, and installation work carried out by Van Crime Solutions ("we", "us", "our"), based at Unit C1 Spectrum Business Centre, Chaucer Close, Medway City Estate, Rochester, Kent, ME2 4NP.

Quotes & Pricing

Quotes are provided based on the information given about your vehicle and requirements. Final pricing is confirmed before work begins. Prices shown on this website are indicative and may vary based on vehicle make, model, and site conditions.

Bookings & Cancellations

We ask for reasonable notice if you need to cancel or reschedule a booked appointment. Repeated late cancellations may be subject to a call-out charge.

Guarantee

Hook deadlocks and slam locks are covered by our stated parts guarantee from the date of installation, covering manufacturing defects in the parts we fit. This does not cover damage from misuse, accident, or attempted forced entry.

Liability

We take reasonable care when working on your vehicle. We are not liable for pre-existing damage, and our liability for any claim is limited to the value of the work carried out, except where liability cannot be excluded by law.

Governing Law

These terms are governed by the laws of England and Wales.

Contact

Questions about these terms can be sent to info@vancrimesolutions.co.uk or 01474 445225.

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